Shipping policy

Store Name: Defrost Jeans
Contact Email: Defrostjeans0@gmail.com

At Defrost Jeans, we aim to deliver your order safely and as quickly as possible. Please review our shipping policy below for complete details.

1. Shipping Methods

We ship across India using trusted courier and logistics partners.

Available shipping options may include:

Standard Shipping
Express Shipping (if available)
Cash on Delivery (COD) (if available)

Shipping options will be displayed at checkout based on your location and availability.

2. Order Processing Time

All orders are processed within 1 day after confirmation.

Orders are processed on business days only (excluding Sundays and public holidays).
During sales, peak seasons, or promotional periods, processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery time after dispatch is:

Metro Cities: 4-7 days
Other Locations: 7-10 days

Delivery timelines may vary depending on your location and courier service availability.

Please note that these are estimated timelines and not guaranteed delivery dates.

4. Shipping Costs

Shipping charges are calculated at checkout and may depend on your location, order value, and selected shipping method.

Standard Shipping: Free
Express Shipping (if applicable): Depends on Location

Any applicable COD charges will be displayed at checkout before payment confirmation.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

You can track your order using the tracking link provided.
If you do not receive tracking information within 2 DAYS of placing your order, please contact us at Defrostjeans0@gmail.com.

6. Delivery Issues & Delays

While we work with reliable courier partners, delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
Courier operational issues
Incorrect or incomplete address provided by the customer

Defrost Jeans is not responsible for delays caused by courier partners or unforeseen circumstances. However, we will assist you in resolving delivery issues wherever possible.

If your order is marked as delivered but you have not received it, please contact us within 2 DAYS of the delivery update.

7. Incorrect Address

Customers are responsible for providing accurate and complete shipping details.
If an order is returned due to an incorrect or incomplete address, additional re-shipping charges may apply.

If you have any questions about shipping, feel free to contact us at:
Email: Defrostjeans0@gmail.com

Thank you for shopping with Defrost Jeans we appreciate your trust in us.